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What methods of payment does PetBacker accept?

The methods of payment vary by region. Some of the payment methods PetBacker accepts are direct bank in, and major credit cards, debit cards via Paypal.

What are the steps to get hired and paid?
Here are the 5 simple steps to get hired and paid.

Here are the 5 simple steps to get hired and paid.

  1. Respond to a job and offer a quote
  2. Chat and discuss
  3. Get pre-payment for booking
  4. Start the job
  5. Mark the job as complete and redeem your payment

1) Respond to a job and offer a quote

Jobs matched to you appear in your jobs page. Tap on it to view details of the job , then tap on "I am interested" to offer your quote, Tapping on "Send Quote" will send your quote to the customer.

Read this FAQ for "How do I make an offer and request payment from a pet parent?".

2) Chat and discuss

When you have sent your quote to the pet owner you will be able to discuss the details of the job and their pet. You are not allowed to share your contact information at this stage. Doing that might result in your account being restricted and being unable to respond to new jobs.

You can edit your quote at anytime during the conversation by tapping on "Your Quote"

Read this FAQ for "How do I make an offer and request payment from a pet parent?".

3) Get pre-payment for booking

When you have agreed on a price with the pet owner you can ask the pet owner to make a pre-payment for the booking with you. This amount is FULLY REFUNDABLE if the pet owner does not wish to proceed with the booking after a meet and greet or before the job starts. After the pre-payment is made then you can share your contact information to arrange for a meet and greet. You will know when the booking is paid for and hired when you see the notification of "Payment has been made: $XXX" in the chat. It would look like the below:


Getting a pre-payment

  • reduces the chances the pet owner cancels on you at the last minute
  • ensures you get paid when you have completed the job well
  • PetBacker will also cover the pet with insurance so you do not have to bear the medical fees in case something unfortunate happens.

If you would like to advice the pet owner on how to make a payment, read this FAQ for "How do I make payment?".

Learn more about the "Premium Protection Coverage".

How do I list my services?

After downloaded the App :

1) Tap on your "Profile".

2) Scroll down to "My Pet Services".

3) Tap on "Add Pet Service".

How do I make a request for pet services?
You can make a request for pet services through our website or through our app. You will get a few quotes from different sitters or walkers for you to compare within minutes to hours. We always recommend using the app as its more fun and you can hear a woof or meow everytime you receive a notifcation.
How does PetBacker work? Featured
Thank you for finding us here. We know choosing the best pet sitter for your pet is tough, especially if its the first time you need to travel since getting your pet dog or cat. This article is a must read for tips to make it easier to choose the best pet sitter for your pets.

For your safety and convenience we encourage owners and pet sitters to use our messaging system to chat to protect both parties in the event of a dispute. When a decision to hire is made, a pet owner can proceed to Book and Pay ONLY on PetBacker. The payment is always REFUNDABLE before the job starts if the owner decides not to proceed with the booking.

On PetBacker, you are part of a community of trusted pet lovers. If a Pet Sitter asks you to pay them in cash, simply say “No, thanks”. If they insist, we recommend that you report them to us and look for a different sitter. It is in everybody’s best interest to handle all bookings via our website or app.

What happens if the pet I am taking care of dies or gets lost

If the customer pet is missing, it is your responsibility to immediately make a search around the area. We will advise what needs to be done and where to search. We will also help to provide up to USD$100 for a Facebook lost pet advertisement.

It is also the responsibility of the pet sitter to make a report to us within 24 hours and also to make a report to the police for suspecting theft. In the event the pet is not recovered, It is the pet sitter's responsibility to discuss with parents for their losses and any compensation. PetBacker cannot do anything as it is out of our control when the pet is with the pet sitters.

Please be reminded that pet parents may file a law suit against the pet sitter. In the event the pet is dead, which is an unlikely event, it will be the responsibility of the pet sitter and pet parents to send the pet for an autopsy to analyse if the cause is a result of a previous sickness, or a sickness or accident during the care of the pet sitter.

As such, it is important for you to send the pet to a vet if you suspect there is an issue before it is too late. Pet parents will need to pay for the 1st USD$350 of the fees while PetBacker's insurance will help settle the next USD$1500 vets fee.

PetBacker may withhold or delay any outstanding payouts to the sitter at its discretion pending investigations regarding the lost pet or until the pet is found. If the pet cannot be found, all payment for the related job will be refunded to the pet owner.